About Us

Privacy Notice

This Privacy Notice (together with any other documents referred to in it) aims to help you understand what Personal Data we might collect about you and how we use it. We emphasize our commitment to protecting your privacy, in accordance with applicable data protection laws.

Controller’s Information

In this Privacy Notice when we refer to “NVC” we mean Novocomms Limited. NVC is a private limited company registered in England and Wales with registration number 11858804 and registered with the Information Commissioners’ Office in the UK. Our registered office and postal address is: 146 Hagley Road, Birmingham, The West Midlands, England, B16 9NX. Our Email Address is: info@novocomms.com and telephone number is: 0121392 9388.

Notice Summary

Please read this notice carefully as it provides critical information on our identity, along with how and why we collect, store, utilize, and share your Personal Data. It further outlines your rights regarding your data and how to reach out to us or our supervisory authority if you have any concerns that we are unable to resolve.

Our commitment to your privacy is unwavering. We adhere strictly to data protection laws in managing your Personal Data. Depending on how you interact with us, we provide tailored Privacy Notices. These notices offer detailed information if you are engaging with us as a supplier, client, employee, or prospective employee (including participation in our recruitment process) and are made available as needed through our interactions or upon request from info@novocomms.com.

To address any additional data processing activities that this document does not cover, we may issue 'just in time' notices as appropriate.

In handling your Personal Data, we act in full compliance with the General Data Protection Regulation (UK GDPR) and consider ourselves the 'controller' of your data for GDPR purposes. Our use of your Personal Data is guided by our engagement with you, adherence to the GDPR, other relevant UK laws, and your directives. We are dedicated to processing Personal Data in line with the principles outlined in the Information Commissioner’s Guide to Data Protection.

Our definition of "Personal Data" encompasses any information that can identify an individual either directly or indirectly, particularly by reference to identifiers such as name, identification number, location data, or online identifiers. This broad definition ensures our practices evolve with technological advancements and the diverse ways organizations collect information about individuals.

How do we obtain your information?

The personal data we collect, and process may come from various sources, for several reasons:

Directly Provided by You: This occurs when you interact with us on behalf of your organization or business. Examples include making inquiries, comments, or requests via phone, email, or other methods; attending events; responding to our communications; or engaging with our website.

When you use our website to make an inquiry, download product files, subscribe to our newsletter, or access other resources, we collect and process your data.

Indirectly from Your Employer or Organization: Your personal data might be provided by the company or organization you work for if you're listed as a contact. This can happen when we reach out to a business, and they respond with your details as a contact for a customer, prospective customer, vendor, or partner.

Automatic Collection via Website Interaction: As you navigate through and interact with our website, we automatically collect data about your equipment, browsing actions, and patterns. This includes technical and usage data collected through cookies, server logs, and other similar technologies. We gather details such as browser type, operating system, IP address, domain name, site visit dates and times, pages visited, viewing durations, and site visit frequencies.

From Third Parties and Publicly Available Sources: We may receive your personal data from third parties and public sources. This includes search information providers, data and email marketing services, and public databases like LinkedIn or Companies House.

If this policy should ever change, we will notify you about any significant policy changes by sending a notice to the primary email address you provided, or by placing a prominent notice on our site.

Types of Personal Data

We may collect and process the following types of personal information:

  • Name
  • Job title
  • Work email address
  • Business phone number
  • Company name
  • Industry sector
  • public LinkedIn handle

Why we process your personal data.

We process your personal data for specific purposes and rely on certain conditions for processing this data. Here is an overview of why we process your personal data and the legal basis for doing so:

Marketing Communications: We use your personal data to send you marketing communications about our products and services. This helps us keep you informed about our latest offerings and developments.

Audience Insights: By understanding our audience, we can tailor our marketing efforts to better meet your needs. This involves analysing audience interactions and preferences to improve our marketing strategies and product offerings.

Market Research: Conducting market research allows us to gather insights into market trends, customer satisfaction, and potential areas for product or service development. This helps us stay competitive and responsive to customer needs.

Your personal data is crucial for our marketing activities, including sending email updates to customers and prospects who have shown interest in our products. We aim to provide you with relevant information and services that match your interests and needs. We also use this data to refine our marketing strategies and conduct market research to better understand and serve our audience.

Opting Out of Marketing Communications: Our goal is to ensure you have full control over the marketing and advertising communications you receive from us. To this end, we offer you to manage your preferences.

If you decide that you no longer wish to receive direct marketing communications from us, you can easily opt out at any time. Every marketing email from NVC includes an ‘unsubscribe’ link, allowing you to stop receiving such communications with immediate effect. It’s important to note that opting out of marketing communications does not affect your receipt of other important communications from us, which may be necessary or of interest to you based on our legitimate interests.

How do we use personal data?

We utilize your personal data primarily based on the following grounds:

Legitimate Interests: We process your data when it's necessary for the pursuit of our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This approach allows us to provide services, improve our offerings, and communicate effectively, ensuring benefits for both our customers and our business without compromising your privacy or rights.

Consent: In situations where specific consent is needed, we process your personal data only after obtaining your explicit approval for a distinct purpose.

It's important to clarify that we do not predominantly depend on consent as the legal basis for processing personal data across our operations. This is particularly relevant in contexts where processing is essential for us to carry out our legitimate business activities, except in cases where our activities are superseded by your data protection interests or fundamental rights and freedoms.

Regarding marketing communications, while consent is a key factor, please be aware that you possess the right to withdraw this consent at any moment. Withdrawal is made simple and straightforward by clicking the 'unsubscribe' link located at the bottom of our marketing emails.

Legal Basis to Process Your Personal Data

Under the applicable data protection laws, we need a legal basis to collect and use your Personal Data of which there are six legal bases to process an individual’s Personal Data.

Depending on the processing activity, we rely on the following legal basis for processing your Personal Data under the UK GDPR:

  • Article 6(1)(d) in order to protect your vital interests or those of another person.
  • Article 6(1)(f) for the purposes of our legitimate interest.

Where we process your Personal Data under the lawful basis of Article 6(1)(f) for the purposes of our legitimate interest we document Legitimate Interest Assessments which are regularly reviewed. For example, we process Personal Data in our business database under our legitimate interests for which we have undertaken a Legitimate Interest Assessment.

We do not process Personal Data under the lawful basis of Article 6(1)(a) data subject consent currently (where the consent has freely given permission for us to process their Personal Data for one or more processing activities and for which their consent-withdrawal can be made at any time).

Other Privacy Notices

Employee and applicants may request our separate Employee Privacy Notice and Applicant Privacy Notice from NVC at info@novocomms.com.

Data Sharing and Disclosure

We will not share your personal data with third parties except as required by law or as necessary for our legitimate business purposes. We ensure all third parties respect the security of your personal data and treat it in accordance with the law.

Data Retention

We handle the collection and storage of Personal Data with a clear purpose in mind and retain it as long as we have a business need. Personal Data is kept on our Business Database for the duration it remains relevant to the business entity listed in our database. Our practice involves periodically verifying the accuracy of our data. For instance, if it becomes apparent that you no longer have an association with a business in our database, we will proceed to remove your Personal Data from our records.

The length of time we retain your personal data is dictated by the necessity to achieve the reasons for which the data was gathered. In establishing the retention period for personal data, we consider the amount, nature, and sensitivity of the data collected. Additionally, we evaluate the potential risk of harm that could arise from unauthorized access or disclosure of your personal data.

Our commitment ensures that your personal data is not held longer than necessary, safeguarding your privacy while complying with applicable laws and regulations.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

The Company uses reasonable precautions to maintain the accuracy and integrity of personal data and to update it as appropriate. The Company has implemented physical and technical safeguards to protect personal data, including, for example, network access controls, passwords and access logging.

Your Rights

Under the UK GDPR, you have rights including:

The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights.

  • The right of access: You have the right to obtain access to your personal data and certain other information (similar to that provided in this privacy policy).
  • The right to rectification: You are entitled to have your information corrected if it is inaccurate or incomplete.
  • The right to erasure: This enables you to request the deletion or removal of personal data where there's no compelling reason for us to keep using it.
  • The right to restrict processing: You have rights to 'block' or suppress further use of your information in certain circumstances.
  • The right to data portability: You have rights to obtain and reuse your personal data for your own purposes across different services.
  • The right to object: You have the right to object to certain types of processing, including processing for direct marketing.

Cookies and Tracking Technologies

In compliance with PECR, we inform you that our website uses cookies and similar tracking technologies to improve user experience and for analytical purposes. You have the option to accept or reject cookies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes and obtain your consent where required.

Contact Information

For any inquiries or requests regarding your personal data, please contact us at: info@novocomms.com

This Privacy Notice was last updated on 15 March 2024

Customer Service & Support

For any questions, please contact our Sales and Marketing team.

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